I bought a new Mazda3 in July. I had my first contact with the service to put my winter tires, and the service was very good. Courteous and attentive (they even put the driver's seat back! It surprised me because I'm small). Honestly, it was a little stressful for me because of all the negative reviews ... but it was okay as a service. Otherwise, the waiting room is small but comfortable. There is coffee, a corner for children and two computers to go on the internet. I was told that it would take 1 hour and finally, it took just 30 minutes. So, for now, I am very satisfied! Hoping that this will continue for the next few years.